FAQs

We own the problems with all line of business applications for our clients. That doesn't mean we can fix faulty software –but we WILL be the liaison between you and your vendor to resolve problems you are having and make sure these applications work smoothly for you.

Our technicians are trained in customer service, and always take time to answer your questions and explain everything in simple terms.

All of our invoices are detailed to show what work was done, why it was done and when it was done so you never have to guess what you're paying for.  

We answer our phones live from 8:00 a.m. to 5:00 p.m.

Yes, we receive daily status updates via email to make sure your last backup was successful and we test restore functionality on a regular basis.

We do; and that's simply as a precaution in case a hardware failure or software glitch causes a major problem.

Yes, we recommend our clients have an onsite and offsite backup of their data to make sure they can recover in the event of a disaster.

We conduct annual review meetings with our clients, or upon request, to look for new ways to help improve their operations, lower costs, and resolve any problems that may be arising. Our goal is help our clients be more profitable, efficient and competitive.

Our technicians are true professionals that you would be proud to have in your office. They dress professionally, show up on time and if they cannot (for some odd, unforeseen reason) we always notify the client immediately. We believe these are minimum requirements for delivering a professional service.

Training for our technicians is an ongoing process.  As technology changes so must we.  Every technician that works at Computer One is assigned a different subset of training they are required to complete on a quarterly basis that is relevant to the technology, software, and solutions we support for our clients.  In addition, Computer One holds monthly lunch and learns on varying topics to improve our processes and solutions in order to provide our clients with the best support experience.

Yes! Since we keep detailed documentation of all aspects of your technology and tickets with information to refer back to all support issues that have been resolved, any of our technicians can pick it up where the other one has left off.

We provide our own in-house help desk and make sure the folks helping you are friendly and helpful. We consider this one of the most important aspects of customer service, plus we feel it's important to keeping your data secure.

We do what we do best, we offer service.  Contact us today to get started. 

Our remote network monitoring system watches over your network to constantly look for developing problems, security issues and other problems so we can address them before they turn into bigger problems.